Privacy Policy

This Privacy Policy describes how PetzCentral (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail or using our contact page.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device information:

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information:

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide advertising.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

Customer support information:

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 15. We do not intentionally collect Personal Information from children.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you (e.g., Shopify, Google Analytics, Shopify Audiences).

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications. You can opt out of targeted advertising through Facebook, Google, Bing, and Digital Advertising Alliance portal.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis (GDPR)

Pursuant to the GDPR, if you are a resident of the European Economic Area (EEA), we process your personal information under consent, contract performance, legal obligations, vital interests, public interest, and legitimate interests.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic decision-making

We engage in limited automated decision-making (e.g. temporary blacklisting of IP addresses or credit cards associated with failed transactions to prevent fraud).

Your rights

GDPR: Residents of the EEA have rights to access, port, correct, update, or erase Personal Information.
CCPA: Residents of California have rights to access, port, correct, update, or erase Personal Information.

Cookies

We use cookies necessary for functioning (e.g., _ab, _secure_session_id, _shopify_country, cart, checkout) and reporting/analytics cookies (e.g., _landing_page, _s, _shopify_y).

Do Not Track

We do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser.

Changes

We may update this Privacy Policy from time to time.

Complaints

Contact us by e-mail or mail if you have complaints.